Internet TV: Not Quite Ready for Primetime
Last week, I talked about my cord-cutting experience and how, after trying to go on-demand-only with Netflix and Amazon Prime Video for a couple months, I realized I still valued the live-TV experience. So I turned my attention to the new crop of Internet TV services: Sling TV, PlayStation Vue, DirecTV NOW, and YouTube TV. I’ve auditioned all four, and I’ve found that none of them hits the nail squarely on the head.
Sure, all four services have benefits that make them more desirable (at least to me) than a cable/satellite subscription. The starting price of most packages is under $40 per month, and there’s no equipment rental fee. If you’re already a cord-cutter, then you already own a streaming media device through which to use these services, so no equipment investment is required. Plus, the services are easy to access through mobile devices and Web browsers, so you can watch your content (most of it, anyhow) anywhere you wish.
Probably the biggest selling point, though, is that none of these services requires a long-term commitment. DirecTV, Dish Network, and (in my area) Comcast all want me to enter into a one- or two-year agreement to get any kind of a deal on their TV service. I’ve enjoyed long-term relationships with both DirecTV and Dish Network in the past, but I’m just not in a commitment kind of place at the moment. I want the freedom to play the field.
Despite all the benefits, something is missing. For me, a “complete” TV package consists of four things: The channels I want, the DVR functionality I need, a user interface I like, and the picture quality I demand. In some way, each service falls short.
Sling TV has the lowest starting price and the most flexibility to tailor a package to my wants, but it doesn’t offer any local channels in my area and charges an extra $5/month for DVR functionality—which, by the way, doesn’t work on a number of channels. Can you imagine your cable/satellite DVR just not working on ESPN?
YouTube TV offers all the local channels in a simple, one-size-fits-all package, plus a cloud DVR with unlimited storage. But I can’t manage recordings the way I like, and YouTube TV’s picture quality is the poorest of the group.
DirecTV NOW offers a whole lot of channel options and on-demand content, and the four major networks are now available in my area (but not all areas), yet the service’s cloud DVR function can’t seem to get out of the beta-testing phase.
Lastly, there’s PlayStation Vue, which also has a lot of channel options as you move up the price chain. ABC, CBS, and NBC are offered in my area, but not Fox. PS Vue has a lot of sports options and unlimited cloud DVR functionality, and it offers the best picture quality. But I’m not a big fan of the interface. In typical Sony fashion, the channel guide is laid out differently than every program guide on the planet, and it’s kind of laborious to move through the design.
The good news is, these services seem to be updated regularly—new channels get added, and the user experience gets tweaked. I’m confident we’ll eventually get to the point where Internet TV is indistinguishable from the current cable/satellite norm.
In the meantime, I’ve settled down with Sling TV, mated with a Tablo over-the-air network DVR to tune and record my local channels. We’ve got a pretty good thing going—but, I confess, there’s a new guy that’s caught my eye: Hulu with Live TV.
Adrienne Maxwell has been writing about the home theater industry for longer than she’s
willing to admit. She is currently the AV editor at Wirecutter. Adrienne lives in Colorado,
where she spends far too much time looking at the Rockies and not nearly enough time
being in them.